Shipping policy

1. Title & Risk of Loss All purchases are made pursuant to a shipment contract. Title to and risk of loss or damage for all items pass to you (the customer) upon our transfer of the goods to the carrier at our fulfillment facility.

2. Facilitation of Shipping As a courtesy to our customers, we arrange, coordinate, and pay for shipping services on your behalf using our preferred logistics providers. Shipping fees charged at checkout cover the carrier's transit fees and handling.

3. Delivery & Carrier Handling Once your package is handed over to the carrier, delivery timing, routing, and final handoff are under the direct control of the shipping provider. While we facilitate shipping and provide tracking support, we are not responsible for transit delays, carrier re-routing, or package loss occurring after transfer to the shipping provider.

4. Shipping Claims & Lost/Damaged Items If your package arrives damaged or is lost in transit, please contact us within 15 days. We will assist you in filing and managing a claim with the carrier on your behalf. Resolutions, including replacements or credits, are subject to carrier investigation and approval.

5. Shipping Address Accuracy Customers are responsible for ensuring that the shipping address provided at checkout is complete and correct. We are not liable for shipments delivered to incorrect or incomplete addresses supplied during order placement.

6. Import Duties, Taxes & Customs Fees

All international orders are shipped Delivered Duty Unpaid (DDU). Prices displayed on our store do not include local taxes, import duties, tariffs, VAT, or customs clearance fees levied by your destination country.

  • Customer Responsibility: You (the customer) are solely responsible for paying any import duties, customs taxes, brokerage fees, or administrative fees assessed by your country's customs authority or local postal service upon arrival.

  • Refused Deliveries: If a package is refused or abandoned due to unpaid customs duties or taxes, the shipment will not be eligible for a refund, return, or re-shipment. Any costs incurred in returning or disposing of the package will be charged to the buyer.